Last updated: September 12, 2026
1. Who We Are
This website and the related diagnostic services are operated by Otadiag Technology Limited, registered in Hong Kong.
Registered address: UNIT 9, 1/F, THE CLOUD, 111 TUNG CHAU STREET, TAI KOK TSUI HONG KONG
Our operation and fulfillment location is in mainland China. Physical products may be shipped from mainland China, not from Hong Kong.
For privacy-related questions, please contact us at: support@otadiag.com.
2. Scope of This Policy
This Privacy Policy applies to our website, online services, software renewal services, diagnostic applications, support services and related communications.
Our products and services are intended for professional vehicle diagnostics, maintenance, repair, module configuration, calibration and software-related service operations for Jaguar Land Rover vehicles.
3. Information We May Collect
Depending on how you use our services, we may collect the following information:
- Contact information: such as your email address, user name, support request content and communication records.
- Website usage information: such as IP address, browser type, device information, access time, page visits, security logs and anti-abuse records.
- Product and license information: such as product type, license status, renewal records, activation status and service history.
- Vehicle diagnostic information: such as vehicle identification number (VIN), vehicle configuration data, module information, diagnostic logs, calibration-related information and certain security-related parameters required for legitimate diagnostic and repair operations.
4. Vehicle Diagnostic Data
During the use of our diagnostic applications, certain vehicle data may be read, modified, updated or uploaded to our server where necessary for diagnostic, maintenance, configuration, calibration, software update, repair support or technical analysis purposes.
Such data may include VIN, vehicle configuration parameters, diagnostic logs, module-related data and certain anti-theft or security-related parameters that are technically required for authorized repair and diagnostic operations.
We use vehicle diagnostic data only for legitimate diagnostic, repair, maintenance, technical support, software service and application improvement purposes. We do not sell vehicle diagnostic data.
5. Payment and Banking Information
Our website does not intentionally store your bank account information, full payment card information or other sensitive payment credentials.
If payment is processed through a third-party payment provider, that provider may collect and process payment information according to its own privacy policy and legal obligations.
6. Order, Shipping and Fulfillment Information
When you purchase or request physical products, we may collect and process order, shipping, recipient, contact phone, address, customs and delivery-related information for order fulfillment, shipment, customs clearance, delivery tracking, return handling and after-sales service.
Physical products may be fulfilled and shipped from our operation location in mainland China. Relevant shipping information may be provided to courier companies, logistics providers, customs brokers or other service providers where necessary to complete delivery, customs clearance, return or after-sales handling.
7. How We Use Information
We may use collected information for the following purposes:
- To provide, activate, renew and maintain our diagnostic applications and services.
- To verify users, licenses, renewal eligibility and support requests.
- To perform vehicle diagnostic, configuration, calibration and technical analysis services.
- To respond to support, service and technical inquiries.
- To protect our website, applications, servers and users from abuse, fraud or unauthorized access.
- To comply with applicable laws, regulations, court orders or lawful requests.
- To improve application reliability, security and service quality.
8. Legal Basis for Processing
Where applicable law requires a legal basis, including under the EU and UK GDPR, we process information based on one or more of the following grounds:
- Contract performance: to provide products, licenses, renewals and support services.
- Legitimate interests: to secure our services, prevent misuse and improve reliability.
- Consent: where you voluntarily provide information or where consent is legally required.
- Legal obligation: where processing is necessary to comply with applicable laws.
9. Disclosure of Information
We do not sell your personal information or vehicle diagnostic data.
We may disclose information only in limited circumstances, including:
- To service providers that help us operate hosting, email, security, support or technical systems.
- To comply with applicable laws, legal processes or lawful government requests.
- To protect the rights, safety, property and security of our company, users, systems or third parties.
- With your consent or at your direction.
10. International Data Transfers
Because we serve customers in multiple regions, including Europe, the Americas and the Middle East, information may be processed or stored in countries or regions outside your place of residence.
Where required by applicable law, we will use appropriate safeguards for international data transfers.
11. Data Retention
We retain information only for as long as reasonably necessary for the purposes described in this policy, including service operation, technical support, license management, security protection, dispute handling and legal compliance.
Vehicle diagnostic logs and related service data may be retained for a reasonable period to support repair verification, technical troubleshooting, service history and security review.
12. Security
We use reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, alteration or disclosure.
However, no system or transmission method is completely secure. Users are responsible for protecting their own accounts, devices, tools, passwords and operating environment.
13. Your Rights
Depending on your region, you may have rights to access, correct, delete, restrict, object to processing, or request portability of your personal information.
Residents of the European Economic Area, the United Kingdom, California and other jurisdictions may have additional rights under applicable privacy laws.
To exercise your rights, please contact us at support@otadiag.com.
14. Children
Our website, products and diagnostic applications are intended for professional or business use. They are not intended for children.
15. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will be posted on this page.
16. Contact
Privacy contact: support@otadiag.com