Support Contact
For software usage, account issues, diagnostic application questions, website problems or general support, please contact:
Email: support@otadiag.com
Service Contact
For renewals, product service, refund requests, return requests, order-related questions or license service, please contact:
Email: service@otadiag.com
Sales Agent / Distributor Contact
For sales agent, distributor or regional sales inquiries, you may contact:
Email: moe@otadiag.com
WhatsApp / TEL: +9613311327 / +9613311327
Before Contacting Us
To help us process your request faster, please include relevant information such as:
- Your registered email address or user name.
- Product name, such as Pluto or Comet.
- License, renewal or order information if applicable.
- Vehicle model and year if related to diagnostics.
- A clear description of the issue.
- Photos, screenshots, diagnostic logs or error messages where applicable.
Compliance or Legal Concerns
If you believe that any diagnostic function, application behavior or service may conflict with local laws, manufacturer requirements or regional compliance rules, please contact us at:
Email: support@otadiag.com
Operator Information
Company: Otadiag Technology Limited
Registered address: UNIT 9, 1/F, THE CLOUD, 111 TUNG CHAU STREET, TAI KOK TSUI HONG KONG
OTADiag is operated independently and is not affiliated with, endorsed by, sponsored by or officially connected with Jaguar Land Rover Limited.
Response Time
We normally try to respond to support and service emails within a reasonable time. Response time may vary depending on time zone, workload, technical complexity and public holidays.